Case Study

Directorate General of health affairs, Jizan, KSA

The opportunity:

Manage the maintenance contractor & subcontractor of 26 Hospital & 178 medical centers Medical & Non-Medical Assets in Kingdom Saudi Arabia, Jazan district.

Their goals:                      What they have achieved?

All Hospital and medical center Kingdom should be on 24/7

Hospital and medical center never stop.

Monitoring all their maintenance activities

Monitoring all maintenance Activities for all hospitals & medical centers form one screen.

Data collection for all medical and non-medial Assets.

Increase preventive maintenance & decrease break down maintenance.

Manage the maintenance contractors

Standard cleaning level for all hospital & medical center.

Manage both of hospital & medical center cleaning levels.

Standard maintenance performance for all contractors.

The BITS solution:

Delivers Facility Engineering Services:

Coding & Tagging Services for Location & Assets.

Assets calcification development.
Develop Asset Registration Form.
Asset collection.
Develop Assets checking list.
Preventive Maintenance scheduling.
 Develop Cleaning Checking list.
Scheduling Cleaning  tasks
Develop of Key Performance Indicators KPI.
Develop contractor’s modules.

  • Implementation of CWorks CMMS:

Implement of Web Based CMMS enable Moh Jazan Department  Controling & Monitoring all Maintenance Activity at all hospitals & medical centers.

Asset Management Enable Moh Jazan Department Controlling & Monitoring all medical & non-medical Assets.
Dash Board Module Enable MoH jazan department to show :

summary about status of each hospital & medical center.
The pending work orders, open, closed. All defined by color
KPI page, shows the performance of maintenance contractors .
filter Work Orders by: DAY, MONTH , YEAR.

 Location Management Module enable Al Nahdi to :

 Save location of hospitals & medical centers information
list all assets under hospitals & medical centers
Manage new hospitals & medial centers
 keep inventory of all additional assets in a hospitals & medical centers items not under maintenance

Asset Tree enable MoH  Jazan department to:

 Display assets by location of country, cities.
Save complete asset maintenance history.

Cleaning & Cleansing Management Module enable MoH Jazan department :

schedule cleaning works
Do inspection and evaluate the cleaning works.
Standard Cleaning Level for all pharmacies

Contactor Management Module enable MoH Jazan department to:

Controlling & monitoring all maintenances contractors.
Automatically Issuing the monthly payments &
The monthly payment is depend on the performance of maintenance and cleaning contractor.


Capital Market Authority,Riyadh, KSA

Their goals:                What they have achieved?

Extend equipment life                                   The planned maintenancane of equipment will help to improve equipment life and avoid any unplanned maintenance activity.
Assets Historical Data Choosing CWorks CMMS is whether to keep maintenance information in a database  on a computer.
Key Performance indicator KPI  KPI Reports provides work performance for high level administration. 

The opportunity:

Under general supervision, perform a wide variety of maintenances duties in order to provide a clean, ordely and safe environment; and perform related work as required.

The BITS Solution:

The bottom line is that implementing CMMS to keep expensive machines and production lines running smoothly. To that end, a reduction in the departmental maintenance budget of between 5% and 15%.

-Increased level of maintenance information

-Improved work and service  request control.

- improved planning and scheduling.

- Extend equipment life.

- Establish a standard for maintenance tasks.

- Improved reliability / Reduced downtime.

- Increased capability to measure performance.

- Optimize inventory usages/ eliminate stockouts.


Al Nahdi Company, Riyadh, KSA

Their goals:                                           What they have achieved?

All pharmacies chain Kingdom should be on 24/7 .

No stop of business.

Controling Fast changing pharmacies locations and new pharmacies creation.

Easy Manage new locations.

Centralize Maintenance System to monitoring all maintenance activities

Monitoring all maintenance Activities.

Tracking maintenance team.

Save time of maintenance team.

Easy way to request maintenance services & track the request.

Remote Web Request. 

The opportunity:

Al Nahdi Medical Company Has grown to become the largest retail pharmacy chain in the Middle East and no North Africa. Starting with two small pharmacy in Jeddah and become a nation –wide network for more than 800 branches.

Due to the increasing business size, Al Nahdi Medical Company is willing to implement a maintenance management system as a part of its continuous business development.

The BITS Solution:

Implementation Of CWorks NeatMain :

To cover Al Nahdi targets BITS implement Web base CMMS CWorks NetMain System at 2012 for 1400 branches pan Kingdom & Gulf area.

Features of CMMS CWorks NetMain include:

 Planning
 Scheduling
 Monitoring of work orders and maintenance needs.

CMMS CWorks NetMain enable Al Nahdi to wisely utilize and manage all the resources of the maintenance department.
CWorks NetMain enable Al Nahdi to improve :

Preventive Maintenance
proactive works,
equipment life
asset Recapitalization

CWorks NetMain enable Al Nahdi to Reduce

Overtime
Increase PM Work => Reduce unscheduled breakdowns

CWorks NetMain implemented for unlimited sites, locations and assets.
CWorks NetMain enables users to access to the system using any normal internet connection.
CWorks NetMain enables Al Nahdi to Centralization Cleaning Control for all branches
CWorks NetMain enables powerful reports for full organization, City.
CWorks NetMain enables unlimited number of requesters.
The Implementation of the system in one data center & maintain of the system from same data center for all users.

 

Dash Board Module Enable Al Nahdi to show :

summary about status of each branch
The pending work orders, open, closed. All defined by color
KPI page, shows the performance of each location.
work orders by Trade or by Type
filter Work Orders by: DAY, MONTH , YEAR

 Location Management Module enable Al Nahdi to :

 Save location/branch information
set location offline or in OFF mode
 list all assets under location
Manage new branches
 keep inventory of all additional assets in a branch or location, i.e. items not under maintenance

Asset Tree enable Al Nahdi to :

 Display assets by location of country, cities.
Save complete asset maintenance history.
Define locations/branches by City or country and by department.

Cleaning Management Module enable Al Nahdi to :

schedule cleaning works
Do inspection and evaluate the cleaning works.
Standard Cleaning Level for all pharmacies 


Hamilton Memorial Hospital District, Illinois, USA 

Their goals:                 What they have achieved?

Streamline work orders   Uses CWorks' CMMS as a scheduling calendar for various
in-house work orders with speedy Internet filling system.
Waste reduction Now the hospital cleans and disinfects reusable canisters and
reservoirs that help to control cost associated with infectious
fluid waste disposal.
Culture change The biggest asset is that the facilities staff has a very good
relationship with all the departments.

Hospitals often garner recognition for their investment in state-of-the-art technology, quality initiatives or
newly renovated interiors. But sometimes, saving time and money, rather than spending it, is just as
important to a hospital’s growth and success- especially for small or rural community hospitals with limited
staff and budgets. Facilities management programs can help these hospitals tighten loose organizational
nuts and bolts that often take a backseat to larger clinical concerns. Read More...


Coast Mountain Dairy,the ice cream maker in Chilliwack, Canada

Their goals:                        What they have achieved?

Improve problem associated
with equipment maintenance
Information on vendor, cost of equipment & part
numbers are being recorded for future reference.
Moving from panic to
preventive maintenance
Work request was orally made to a supervisor and now being
centralized onto server to reduce duplication.
Improve on gathering
equipment details
Significant and measurable reports about all of the
equipments at the fingertips

This ice cream maker proves that computerized maintenance management systems are now a viable option
for midsized and small plants, too. The next ice cream you buy at Denny’s or Costco, may have come from
Coast Mountain Dairy, an ice cream making plant situated in Chilliwack, British Columbia. This small plant
has grown in size to 12,000 sq. ft. of ice cream-making equipment, ranging from 40 different pumps
(including stuffer pumps and feed pumps) to 120 different valves, to a large inventory of specialized parts.
However, with increases in demand and production came an increase in problems associated with
maintenance of the company’s equipment. It became apparent to management that it was
imperative to purchase and implement a CMMS (computerized maintenance management system)
to address these maintenance management problems and to streamline maintenance planning. Read More... 


Gormac Products

Their goals:                      What they have achieved?

Support systematic
inspection, detection and
correction defects
The PM reports produced by the CMMS proved to be an
effective marketing tools.
Gain confidence among
potential clients
The PM reports generated were a major selling factor for
those who need certainty for zero interruption.
Ensure at least 40 machines
operate at any given time
Since installing CMMS, mechanical failures and
downtime have been reduced and increased sales

Maintenance management system tells clients reliability is real. Racine, Wis-based Gormac Products has
been manufacturing precision machined parts since 1947. With sophisticated machinery delivering precision
to four or five decimal places and costing as much as $350,000 per center, care and feeding of the machine
is critical. Customer demands often require production of several thousand parts per day, and more than 40
machines operate at any given time. “ Our company lives or dies by the performance of our machines”,
says Mark Sommer, Gormac Products president and CEO. Read more...